Comfort Care Medical Equipment, Inc.

4368 N Federal Highway

Ft. Lauderdale, FL 33308

Attention: Order Department

Shipping Policy
Products shipped directly from Comfort Care via standard carriers.  Rush delivery is available for additional shipping fees.  Comfort Care reserves the sole right in choice of shipping carrier.

Products shipped directly from a manufacturer will be sent according to that manufacturer’s shipping policies.

Privacy Policy
Comfort Care is HIPPA compliant.  We respect our client’s privacy.  Any and all the information collected will be kept strictly confidential and will not be sold, rented, or disclosed to any outside agencies unless mandated by law.  If you have any questions, please feel free to call us at 1-800-564-2865 or email us at info@comfortcare.com

Gift Certificates
Comfort Care offers gift certificates in any denomination.  Gift certificates can be used for items purchased on the Internet or at one of our store locations.   Gift certificates may not be applied to account balances.

Returns
Comfort Care wants every customer to be 100% satisfied with products and service received.  If you need to return any merchandise, please adhere to the following:

Merchandise damaged during shipping must be reported within 24 hours to Comfort Care at 1-800-564-2865. As a service to our clients, we will contact the shipping carrier and request a visual inspection of the merchandise and packaging. 

To properly track any returns, a return authorization number must be obtained by calling 1-800-564-2865 Monday thru Friday; 9:00am-5:00pm Eastern Standard Time.  Items returned without an authorization number will be refused.  We recommend that you insure your package, as Comfort Care will not be responsible for items that are lost or damaged.

All merchandise returned is subject to inspection.  Any merchandise unsuitable for resale will not be accepted.  All merchandise must be unworn, unused, and in the original unopened packaging.  Returns must be made within 10 days of receipt.  Merchandise may be exchanged, refunded (with a 10% restocking fee), or a store credit may be issued.  Refunds will be processed according to original payment method.

All sales are final on custom, special order, altered, personalized, or clearance items unless they contain a manufacturer’s defect.   In compliance with health policies, all sales are final on personal items unless a manufacturer’s defect is evident. 

Shipping or handling charges on the original order, return items, or replacement merchandise are non-refundable unless there was an error on our part or an item was damaged during transit. 

Disclaimers
For all policies stated, the title Comfort Care includes Comfort Care Medical Equipment, Inc. all its associates, subsidiaries, employees, and contractors.

Comfort Care may be unable to fulfill specific orders.  We reserve the right, due to individual state laws and statutes, or for any reason and at our sole discretion, not to accept an order, or to cancel an order at any time. Orders may not be accepted, or be canceled for (but not limited to) inaccurate pricing information, client’s state laws or statutes, non-receipt of payment, suspicion of fraud, or limitations on product availability.

Comfort Care will not responsible for errors in content, product or pricing on this website or any site linked to or from comfortcare.com.

Comfort Care makes every effort to provide our clients with an accurate representation of products and their colors.  Due to manufacturer dye lots, and/or variations in materials, colors may vary in shade from the colors shown.

Comfortcare.com is hosted by webeusa.net in a secure server environment.  Comfort Care is not responsible for illegal access to information including email communications either to or from Comfort Care Medical Equipment, Inc., its associates and assigns.

Orders placed with Comfort Care Medical, Inc. or its associates and assigns constitutes agreement to, and acceptance of all policies stated.

Supplier Standards

1.  A supplier must be in compliance with all applicable federal and state licensure and regulatory
     requirements.

2.  A supplier must provide complete and accurate information on the DMEPOS supplier application.
     Any changes to this information must be reported to the National Supplier Clearinghouse within 30
     days.

3.  An authorized individual (one whose signature is binding) must sign the application for billing
     privileges.

4.  A supplier must fill orders from its own inventory, or must contract with other companies for the
     purchase of items necessary to fill the order. A supplier may not contract with any entity that is
     currently excluded from the Medicare program, any state health care programs, or from any other
     federal procurement or non-procurement programs.

5.  A supplier must advise beneficiaries that they may rent or purchase inexpensive or routinely
     purchased durable medical equipment, and of the purchase option for capped rental equipment.

6.  A supplier must notify beneficiaries of warranty coverage and honor all warranties under applicable
     state law, and repair or replace free of charge Medicare covered items that are under warranty.

7.  A supplier must maintain a physical facility on an appropriate site.

8.  A supplier must permit CMS (formerly HCFA), or its agents to conduct on-site inspections to
     ascertain the supplier's compliance with these standards. The supplier location must be accessible
     to beneficiaries during reasonable business hours, and must maintain a visible sign and posted
     hours of operation.

9.  A supplier must maintain a primary business telephone listed under the name of the business in a
     local directory or toll free number available through directory assistance. The exclusive use of a
     beeper, answering machine or cell phone is prohibited.

10. A supplier must have comprehensive liability insurance in the amount of at least $300,000 that
      covers both the supplier's place of business and all customers and employees of the supplier.
      If the supplier manufactures its own items, this insurance must also cover product liability and
      completed operations.

11. A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions
      allowed. This standard prohibits suppliers from calling beneficiaries in order to solicit new
      business.

12. A supplier is responsible for delivery and must instruct beneficiaries on use of Medicare covered
      items, and maintain proof of delivery.

13. A supplier must answer questions and respond to complaints of beneficiaries, and maintain
      documentation of such contacts.

14. A supplier must maintain and replace at no charge or repair directly, or through a service contract
      with another company, Medicare covered items it has rented to beneficiaries.

15. A supplier must accept returns of substandard (less than full quality for the particular item) or
       unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold)
       from beneficiaries.

16. A supplier must disclose these supplier standards to each beneficiary to whom it supplies a
      Medicare covered item.

17. A supplier must disclose to the government any person having ownership, financial, or control
      interest in the supplier.

18. A supplier must not convey or reassign a supplier number; i.e., the supplier may not sell or allow
      another entity to use its Medicare billing number.

19. A supplier must have a complaint resolution protocol established to address beneficiary
      complaints that relate to these standards. A record of these complaints must be maintained
      at the physical facility.

20. Complaint records must include: the name, address, telephone number and health insurance
       claim number of the beneficiary, a summary of the complaint, and any actions taken to resolve it.

21. A supplier must agree to furnish CMS (formerly HCFA) any information required by the Medicare
      statute and implementing regulations.